Terms & Conditions
CHRISTMAS & NEW YEAR – OFFICE OPENING TIMES
The Campus Clothing team will be taking a well-earned break over the Christmas period. From 16th to 23rd December, we will be operational, but with a scaled back team in place. We will continue to despatch orders, but only in date order, and we cannot guarantee delivery before Christmas Day. Any customer service enquiries received will be dealt with from 6th January. Please see our full Christmas Delivery information below.
Thank you for your patience and understanding.
Merry Christmas a Happy New Year from the Campus Team.
Our products are made to order, especially for you! This means that there are some special terms and conditions regarding to your order. We like to be transparent, therefore all of Terms and Conditions are clearly laid out below. These do not affect your statutory rights.
Order Confirmation
If you have placed an order at one of our graduation pop-up shops, using our app or via our website, it is your responsibility to ensure all details provided are correct.
If you do not receive a confirmation email within 48 hours of placing your order, please check your junk/spam folders in the first instance.
If you can't locate your confirmation email, please contact us straight away.
It is very important that you check all details in your confirmation email including the spelling of the graduate’s name and any personalisation.
Order Changes
a) There is a ‘cooling off’ period of 2-days from your order date, in case you need to change any part of your order. After this time your order will have entered the production process, and we will no longer be able to make any changes.
b) Our aim is to maintain continuity of front logo design. Please note that the garment you order will reflect the logo of that Class year. For example, if you ordered a 2006 Kingston University London 'Class Of' garment this would contain the logo from that year (if we have it available as a high resolution logo on file, if not, we reserve the right to use the latest logo to ensure the best quality finish when printing).
Order Cancellation
If you have changed your mind and wish to cancel your order, you must do so by contacting us within the 2-day cooling off period. After this time refunds for bespoke/personalised/made to order items will not be made.
Order Personalisation & Names
When you order a personalised item, we will print the EXACT text supplied on your order in CAPITAL letters. Please check your order confirmation details thoroughly for spelling & spacing and contact us ASAP if you notice an error. If your item has not been printed, then we can amend/correct your order. Personalisation’s are usually printed in dark blue on light dusty grey/light/white fabrics, and printed in white on dark fabrics. However, we reserve the right to print personalisations in other colours to match an institutions preferred artwork colour - such as black.
We sometimes share our artwork designs with third-party suppliers for specialist print techniques.
Logo Placement
We reserve the right to re-size, or re-place institution logos, where we may need to accommodate a greater number of graduate names for a ceremony.
Name Highlight Service
If you selected this option, the name you enter in the 'Name Highlight' field will be matched to the name provided to us by your Institution from the official list. This means that nicknames and abbreviations will not be highlighted. In many instances middle names will not appear. If you want to change your mind you must let us know within the cooling off period and we'll refund you for the highlight name.
'Add Name' Service
We offer a complimentary 'Add Name' service for garments that are printed with full graduate names on the back. This means, if you cannot find a graduate name listed in the 'Check Graduate Name is on the Artwork' field, then you can add a name and we will print it on the back of the garment (alongside other graduates names).
Delivery/Postage
Postage Charges
UK Mainland Postage: £5.95 including VAT. FREE if you spend £80+.
EU/International Postage: Prices vary by country and weight. Shipping cost will be calculated at checkout. Prices vary from £7.95 - £45 (capped).
a) Despatch dates: We aim to despatch all orders within 14 working days of your order date, or your graduation date (if you have ordered a garment with a graduate names-list printed on the back - as we do not receive the confirmed graduate names until approximately 1 week before each graduation date). However, it is important to note that during our peak periods, like the summer graduations and pre-Christmas, demand can be very high and despatch dates can be longer. Some goods have different despatch dates as production processes vary. More information is provided in the description of each product on the website, and in your confirmation email. If your order is time sensitive, please contact us and we will do our best to fast-track your order, or refund you, if we cannot meet your deadline.
b) We provide an estimated despatch date in your confirmation email so please refer to this as a guide. Note that dates quoted for despatch are approximate and we will not be held liable for any delay in this date.
c) UK based customers: All our UK domestic packages are despatched using the Royal Mail Tracked 48 Service. Once the order is despatched you will receive an automated notification by the Royal Mail to the email address and mobile phone number you provide when placing your order, this will include your tracking number. Please use this tracking number to track the journey of your order on the Royal Mail website. www.royalmail.com
d) European Union (EU) based customers: As of 1 January 2021, the rules for purchasing items online from the UK are the same as those that apply when you order goods from anywhere outside the EU, such as from the United States or China. This means that:
- you must always pay VAT. As of July 1, 2021, there is no longer a VAT exemption for products under €22.
- you must also pay import duties if products cost more than €150.
Customers may have to pay any additional costs to cover these charges, to receive their package. These should be settled directly with the delivery company within the timescale requested. If charges are not paid on time, your order may be returned to us and subject to a re-posting fee. Please note: any returns received back at Campus Clothing due to unpaid customs charges, will not be eligible for a refund.
We dispatch all EU orders using the Royal Mail Business Tracked/Signed services or DHL Global Mail. For most EU countries you will receive an automated notification by the handler to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific. Please use this tracking number to track the journey of your order on the Royal Mail website. www.royalmail.com .If you have not been sent a tracking number and need to track your item, please contact us via the Contact Page. You can sign up for Royal Mail tracking notifications using this link: https://notifications.royalmail.com/nf-rest/.
e) International based Customers: All our international packages are despatched using the Royal Mail Business Tracked/Signed services or DHL Global Mail. For most destinations you will receive an automated notification by the handler to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific. Please use this tracking number to track the journey of your order on the Royal Mail website. www.royalmail.com .If you have not been sent a tracking number and need to track your item, please contact us via the Contact Page. You can sign up for Royal Mail tracking notifications using this link: https://notifications.royalmail.com/nf-rest/
f) If the parcel does not reach its destination the first time, and is then returned to us, you will be sent an automated email confirming that the item has been 'returned to sender', along with an explanation of why this has not reached the delivery address (if provided by the carrier). There will be a charge for us to resend your parcel to cover any re-posting costs.
g) If sending to a country that requires a telephone number for posting, or any ID numbers please enter the number in the address field as well as the 'telephone number' field.
h) Delivery will be made to the delivery address supplied by you at the time of ordering. Please read your confirmation email and notify us if any of the address details are incorrect, or you plan to change addresses. Please note: we cannot make changes to any addresses or contact details once an item has been despatched. If an order is returned to us, we will notify you, and arrange a 2nd delivery attempt, or to send your item to an alternative address. Any extra postage costs incurred will be applicable and charged to the customer.
i) If delivery is attempted more than twice to a UK address, or delivery is changed to a different address, or different country, postage fees will not be refundable. Any extra postage costs incurred will be applicable and charged to the customer.
f) Self-storage facilities - Campus Clothing (and our postage carrier, Royal Mail/DHL, and its partners) cannot be held responsible for any packages that may become lost or missing, after being delivered to a self-storage address.
Postal Returns / Failure to Deliver
Any items that our returned to us via the Royal Mail due to "incomplete address" or "addressee gone away" or "not called for" or " unknown address" will be kept for 1 year only. We will charge the standard country specific post charge to resend it to you.
Please ensure your address is correct on your order confirmation email.
Lost Items
a) If your goods fail to arrive, please ensure you have checked the status of the order using your tracking number on the Royal Mail website as shown above.
b) Please contact us within 4 weeks of receiving your despatch email if you believe an item is lost. After this time, we deem that goods have been successfully delivered and no replacements will be given.
b) Occasionally items are lost in the process of delivery. Below is the Royal Mail procedure we need to follow before we can issue a replacement item to you:
i) Royal Mail dictates that we must wait up to 6 weeks for UK deliveries to be returned to us before they can be deemed 'lost in transit'. International deliveries take up to 9 weeks.
ii) If Royal Mail cannot deliver your parcel, they will leave a card notifying you of an attempted delivery. Goods will be available for you to pick-up from your local sorting office.
iii) If you do not collect your goods from your local sorting office within 2 weeks, your parcel is sent back to the Royal Mail Returns Centre.
iv) Goods are then sent back to us from the Royal Mail Return centre. When they arrive we will notify you by email that your parcel has been returned and we will arrange re-delivery (costs may apply - please see above).
Returns & Exchanges
a) All our products are 'made to order' and bespoke. They are made to your personal requirements, are specific to each chosen insitution/university, and printed to order by graduation year and date. As a result, items are non-refundable - unless they are found to be faulty or incorrectly printed.
b) It is the customers responsibility to ensure that the correct size and colour of garment is purchased/ordered, and that the order confirmation email is checked to ensure that there are no printing errors. If the size is found to be unsuitable, we cannot provide a refund. On some occassions we may be able to offer an exchange for non-personalised items only. Surplus stock left over from graduation events (within 28 days of the graduation date) may be available, in which case we can offer an exchange if we have a suitable size and garment available. In this situation, please contact us and we will check stock for you. Please note: any postage charges incurred during exchanges will be payable by the customer.
PLEASE NOTE: Returns & Exchanges will only be considered if we are contacted within 14 days of you either receiving or buying your item. If an Exchange/Return is agreed, then the Returned item must be received back to us within 14 days of us agreeing to the Return/Exchange. Items received any later cannot be processed and will be sent back to the original sender.
c) If a return/exchange is agreed, please send the item back to us in the original packaging. We recommend using a tracked/insured postal service in case of any damage or loss during transit. We will send you a Returns/Exchange Form to fill out and enclose with your returned item. Please note: We cannot process any returns or exchanges without a completed Returns/Exchange form.
d) If the return is due to a mistake on our part, then we will email a pre-paid postage label for you to use on the returned parcel.
e) All other returns/exchanges will be at your own cost. We cannot refund postage costs for exchanges/returns.
Washing/Care Guidance
All clothing merchandise available on the Campus Clothing website is supplied with the following washing/care guidance:
- Wash at 30 degrees.
- Do not tumble dry.
- Do not iron on print, iron inside out.
Any issue/fault that may arise as a result of failing to follow this care guidance, is not the responsibility of Campus Clothing Ltd.
Faulty Goods
a) When you receive your goods, please check them thoroughly for any faults.
b) Our faulty goods policy on personalised 'made to order' items is 14 days from when the item has been received. If any goods are found to have a fault, please email us within 14 days stating the fault, and attach photos, where possible.
c) If the item is found to be faulty (broken, damaged or not fit for purpose) then we will offer either a replacement, repair, or full/part refund.
d) Please keep the goods in a pre-sale condition, along with all original packaging so that the goods can be returned to us (if requested). We will then email you a Returns Form and pre-paid postage label.
e) In the unlikely event that a fault occurs with your item after 14 days, but within 6 months, please contact us via email stating the issue and provide photos, where possible.
f) We cannot be held responsible for items that are damaged by normal wear & tear, accident, or misuse (including not following our washing/care guidance for clothing merchandise).
g) If the item is found to be faulty, we will offer either a replacement, repair, or full/part refund.
Print Errors
a) Please check your item on arrival to ensure that any name or personalisation is correct, and matches your original order details.
b) If you believe that we may have made a print error, please contact us via email within 14 days of receiving your item to inform us of this error, and provide photos, where possible.
c) If we are found to be at fault, we will liaise with you to rectify the issue by providing either a replacement item or partial refund (where mutually agreeable).
Privacy Policy
For further information on our Privacy Policy please read here.
If you require any further information, please contact us.
T&Cs last amended 09/12/2024