Please check your junk/spam folder, as sometimes our Order Confirmation email receipts end up there. Search for messages from campusclothing.co.uk. If you are still unable to find your order confirmation email, your email address may have been inputted incorrectly when placing your order. 

We would therefore advise that you contact us if you have not received your order confirmation email within 48 hours of placing your order.

Please use the contact us form below and include your full name, postcode and email address, so we can track your order and send on the relevant details to you.

Your order details are confirmed in your order confirmation email, sent to you when placing your order. If you notice anything incorrect on the order, you are able to make changes up to 2 days after the order was placed, within the cooling off period. To do this please contact us ASAP using the 'contact us' form below. Please include:

- Order number
- Full name
- Postcode

Once the 2 day cooling off period has passed, your item will enter production and therefore you cannot make changes or cancel your order after this time, as all items are made to order and bespoke. Please see more details on our Terms & Conditions page. 

If you have already received your item and are wondering if you can change it, we may be able to offer an exchange if we have the correct dated garment in stock, however, this is usually unlikely and we would need to print a new one especially for you. Therefore, there is an admin charge for this and a charge for covering the cost of the post back to you. 
You would also need to pay for the return to arrive with us. 

We cannot exchange any items that have extra printed personalisation.

If any item is found to be faulty then of course we would reproduce the item once we have seen the product and/or photos. 

As our items are made to order, we are unable to offer refunds outside of the 2 day cooling off period.

Non-Branded Items
Non-branded items are subject to our standard returns & exchange policy of 14 days from the date of delivery. If you would like to return or exchange a non-branded item, please email us stating your order number in the subject line.

Branded Items
Branded items are 'printed to order' and bespoke. They are printed to your specific order requirements, and each institution/university logo is printed on items to order. As a result, these items are non-refundable - unless they are found to be faulty or incorrectly printed.

Personalised Items
Personalised items are 'printed to order' and bespoke. As a result, these items are non-refundable - unless they are found to be faulty or incorrectly printed.

Names-list Items
Names-list items are 'printed to order' and bespoke. We print the correct names-list on each garment to match your specific order requirements. As a result, these items are non-refundable - unless they are found to be faulty or incorrectly printed.  

If you wish to change your delivery address, you have a 2 day cooling off period to do so, as after this time, the item will go into production. If you need to change the delivery address after this cooling off period, then please contact us using the form below, If your order has not yet been despatched, we should be able to change the delivery address for you.

Please note: If you wish to change the order to an overseas address, then you will need to pay the price difference for delivery before we can despatch your item to the new address.

For orders that have already been dispatched, we are unable to make any changes.  

If you have already moved out and think your order has been sent to your old address, please contact the old property before contacting us. There is a small chance that your parcel will be returned to us but it can often take several weeks to find its way back in the post. 

If your parcel is sent back to us, we will email you to let you know, and arrange for it to be re-sent, once any extra postage charges are settled.

Order Turaround Times

We aim to despatch all orders within 14 days (often sooner) during quiet times (Sept-May), and 28 days during peak times (June, July, August). Your order confirmation email should include an estimated despatch date. 

Urgent / Time Sensitive Orders

If your order is urgent, we may be able to fast track it for you, especially during non-peak times. Non-personalised items such as graduation bears, pin badges, 'Class of 2026' and 'Limited Edition' hoodies we usually keep in stock, and can turnaround quickly. Please email us using the following link (with your order number if already placed) and we will confirm if we can fast track your order: Fast Track Order Enquiry.

Peak Times - Summer Graduations

June, July and August are peak times for us, as we fulfill orders placed throughout the busy summer graduation period.  Our expanded team will be working around the clock to fulfil orders, but there may be occasions where slight delays may occur. Your patience is greatly appreciated during these times.

GRADUATION NAMES LIST ITEMS

If you have ordered an item with a graduate names list printed on the back then please note that we can only print this once we have received the official names list from your institution.

Sometimes names list are only received 1-2 weeks before graduation dates, so if you have pre-ordered an item well in advance there will be a delay in the garment being printed and despatched.

All our UK domestic packages are despatched using the Royal Mail Tracked 48 Service. Once the order is despatched you will receive an automated notification by the Royal Mail to the email address and mobile phone number you provide when placing your order, this will include your tracking number. Please use this tracking number to track the journey of your order on the Royal Mail website: www.royalmail.com.

• UK postage: £5.95 - FREE OVER £80
• EU postage: Varies by country & weight of package – calculated at checkout. £7.95-£45 (capped)
• Rest of World postage: Varies by country & weight of package – calculated at checkout. £7.95-£45 (capped)

Estimated Despatch Date

The estimated despatch date for your order is printed on your order confirmation email. We aim to despatch items within 28 days from the order date, or the graduation date (this applies if you are ordering an item with graduates names printed on the back, as we have to wait for the official graduate names-lists to be sent to us by your university for printing, which can be up to a few days before the actual graduation date), whichever is later.

Peak Times - Summer Graduations

July and August are peak times for us, as the summer graduations will be underway. Our expanded team will be working around the clock to fulfil orders, but there may be occassions where slight delays may occur. Your patience is greatly appreciated during these times.

Since Brexit,  all our packages dispatched to the European Union (EU) will be subject to pay customs fees to receive their package. Duties are unpaid currently. We despatch using the Royal Mail Business Tracked & Signed service and DHL Global Mail. For most destinations you will receive an automated notification by the Royal Mail to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific.  Please use this tracking number to track the journey of your order on the Royal Mail website: www.royalmail.com. If you have not been sent a tracking number and need to track your item, please contact us using the form below.

International Orders

All our International packages are despatched using the Royal Mail Business Tracked/Signed services or DHL Global Mail. For most destinations you will receive an automated notification by the handler to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific.  Please use this tracking number to track the journey of your order on the Royal Mail website: www.royalmail.com. If you have not been sent a tracking number and need to track your item, please contact us via the contact page.

You can sign up for Royal Mail tracking notifications using this link: https://notifications.royalmail.com/nf-rest/

Postal Returns / Failure to Deliver

Any items that our returned to us via the Royal Mail due to "incomplete address" or "addressee gone away" or "not called for" or " unknown address" will be kept for 1 year only. We will charge the standard country specific post charge to resend it to you.

Please ensure your address is correct on your order confirmation email.

For further information on Postage & Delivery please see the Terms & Conditions

You should receive a notification from the Royal Mail with a tracking number enclosed. Please use the below link to track and trace your parcel: www.royalmail.com/track-your-item If you have not received a tracking number, please contact us using the form below. 

If delivery fails for whatever reason items are marked as 'return to sender'. Not all posties will leave a “Sorry We Missed You” card, so your first step before contacting us should be to drop into your local Delivery Office with a piece of ID and proof of address, as items are held for up to 2 weeks before being sent back to us. Please note that the 'return to sender' process can take between 4-9 weeks, depending on the country originally dispatched to. 

You must contact us within the 4 weeks of receiving your dispatch email, to inform us that your item has not reached you.

Also, see ourT&C's pagefor further information.

We send each sort of item to you as soon as it’s ready. If you have ordered more than one item, please check your receipt or order confirmation email for their individual dispatch dates. If you ordered two or three identical items and only one has arrived, then please contact us using the form at the bottom of the page so that we can look into this for you.

Firstly, if you feel you may have received an incorrect or faulty item, please accept our apologies.

Please contact us using the form below so that we can advise you further, including your order number.

In line with our faulty goods policy, if any items are found on arrival to have a fault, they must be sent back to us within 14 days of receipt and must not have any signs of 'wear and tear'. The item must therefore be unworn and in the same condition as received.

Please note that if your item is over 6 months old, it is no longer covered by our Faulty Goods policy.  This is in line with Trading Standards guidelines which stipulate that any fault in garments that are over 6 months old (from date of purchase) is considered to be wear and tear rather than a fault with the item.

If you choose this extra personalisation option, then we will highlight the name in red and make it larger in size than the other names that appear in the names list.

Please note: we receive the official names list from each institution and the format of these names is specified by them. If you need to make an alteration to a name please contact us using the form below. Any requests to change a name must be received within the 2 day cooling off period of placing your order.

You can choose to add extra personal embellishments to your garments. 

Each additional personalisation is £9.95 and is printed in CAPITAL letters.

SLEEVE PRINT

Add a name, initials, subject or faculty to the sleeve for an extra special touch. 
Sleeve prints will be matched to the colour of the artwork printed on the back of your hoodie. 

13 characters approx. otherwise the print becomes too small.

CHEST PRINT

Choose to add your initials on the front chest of your garment.

2 characters max.

HOOD PRINT

Choose to add your initials on either side of the hood.

3 characters max.

You can view our Size Guide and Product Care page for full information and product measurements for all our hoodies and T-shirts.

Please ensure that you order the correct size as our items are 'made to order' and are therefore non-exchangeable. Please refer to our T&Cs for more information. 

If you believe there is an issue with the size of your garment please contact us using the form below and provide:

- Order number
- Full name
- Issue explained

We will then be able to investigate the issue further and work with you to find a solution.

Please follow the following instructions when washing your garment/s:

- Wash at 30 degrees 
- Do not tumble dry
- Iron inside out and not on the print!

We cannot be held responsible for garments that are not washed following this guidance.

Before printing any names list garments, we check that the name provided (when you placed your order), is included on the artwork. If we cannot locate the name provided, we will contact you to check that the name and ceremony year & date, have been correctly inputted.

Occasionally names are omitted from names list supplied to us, for various reasons that are out of our control. However, we do provide a complimentary 'Add Name' service, and will add a name to a specific artwork, for any name missing from the official graduation names list.