CHRISTMAS 2026 - SHIPPING INFORMATION 

UK ORDERS – XMAS DESPATCH & PROCESSING TIMES

- UK orders are despatched using a Royal Mail 48 hour tracked delivery service.

- UK orders placed on, or before, 6th December will be despatched up until 23rd December and based on Royal Mail guidance, should arrive before Christmas.

- UK orders will continue to be processed and despatched after the 6th December; however, we cannot guarantee pre-Christmas delivery.

EU ORDERS – XMAS DESPATCH & PROCESSING TIMES

- EU orders are despatched using a Royal Mail tracked delivery service.

- EU orders placed on, or before, 18th November will be despatched by 4th December, and we are advised should be delivered in time for Christmas. However, this can vary depending on the destination third party postal service used and availability at the delivery address.

- EU orders placed after 18th November will continue to be processed and despatched as normal up until 18th December; however, we cannot guarantee pre-Christmas delivery.

INTERNATIONAL ORDERS – XMAS DESPATCH & PROCESSING TIMES

- International orders are despatched using a Royal Mail tracked delivery service.

- International orders placed before 30th September will be despatched by 9th October and we are advised should be delivered in time for Christmas. However, this can vary depending on the destination third party postal service used and availability at the delivery address.

- International orders placed after October 1st will continue to be processed and despatched as normal, up until 18th December; however, we cannot guarantee pre-Christmas delivery.

GENERAL SHIPPING INFORMATION

UK Orders: £5.95 including VAT. FREE if you spend £80+. All prices include VAT. Orders are shipped via Royal Mail 48 hour tracked service. 

Overseas International Tracked Postage: Prices vary by region and weight. Shipping costs will be calculated at checkout.

USA/Norway/Switzerland: All prices include estimated duties and taxes, which are collected at checkout. Orders are shipped on a Delivered Duty Paid (DDP) basis via Royal Mail – no additional charges on delivery.

Standard (0-2kg) = £16.95
Heavy (2-5kg) = £25.00

EU & Rest of World: Orders shipping to the European Union and ROW are subject to import taxes, customs duties, and VAT, which are levied once the shipment reaches your country. These charges are the customer's responsibility. We ship on a DAP (Delivered at Place) /DDU (Delivered Duties Unpaid) basis and do not collect VAT or duties at the time of purchase. The carrier will contact you directly for payment of these fees, including a handling charge, prior to delivery.

EU Standard (0kg-2kg) = £16.95
EU Standard Heavy (2kg-5kg) = £21.95

ROW Standard (0kg-2kg) = £32.95
ROW Standard Heavy (2kg-5kg) = £45.00

SHIPPING DESTINATIONS COVERED:

EU

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

Rest of World (DAP/DDU)

• Australia
• Brazil
• Canada
• China
• Hong Kong
• India
• Indonesia
• Israel
• Japan
• Malaysia
• Mexico
• New Zealand
• Philippines
• Saudi Arabia
• Singapore
• South Africa
• South Korea
• Sri Lanka
• Taiwan
• Thailand
• Trinidad & Tobago
• Turkey
• United Arab Emirates

RETURNS & EXCHANGES

Exchanges - Excess Graduation Event Stock
On occasion, we may have excess stock available from graduation events (up to 14 days after the graduation date) which we can offer in exchange. For example, if you require a different size or colour. Please contact us using the form below and we will happily arrange an exchange if excess stock is available. PLEASE NOTE: your existing garment must be returned to us within 14 days of your graduation date and be in unworn, resaleable condition. P&P charges will apply.

Returns/Exchanges - Non-Branded Items
Non-branded items are subject to our standard returns & exchange policy and are accepted within 14 days from the date of delivery. If you would like to return or exchange a non-branded item, please email us stating your order number in the subject line, and we will guide you through the returns/exchange process.

Returns - Branded Items
Branded items are 'printed to order' and bespoke. They are printed to your specific order requirements, and each institution/university logo is printed on items to order. As a result, these items are usually non-refundable, unless we have excess event stock available - please see above.

Returns - Personalised Items
Personalised items are 'printed to order' and bespoke. As a result, these items are strictly non-refundable.

Returns - Graduation Names list Items
Names list items are 'printed to order' and bespoke. We print the correct graduate names list on each garment to match your specific order requirements. As a result, these items are non-refundable.  

Faulty or Incorrect Items
If you believe you have received a faulty or incorrect item then please contact us using the form below. Please include:

- Order number
- Brief description/photo of issue
- Proof of purchase (receipt, or screen grab of bank transaction - if bought at an event)

For more information please read our Terms & Conditions.