SHIPPING

UK Orders - Tracked Postage: £5.95 including VAT. FREE if you spend £80+.All prices include VAT. No additional duties or taxes will be charged. Orders are shipped via Royal Mail on a Delivered at Place (DAP) basis.


Overseas International Tracked Postage: Prices vary by region and weight. Shipping costs will be calculated at checkout.

USA/Norway/Switzerland: All prices include estimated duties and taxes, which are collected at checkout. Orders are shipped on a Delivered Duty Paid (DDP) basis via Royal Mail – no additional charges on delivery.

Standard (0-2kg) = £16.95
Heavy (2-5kg) = £25.00

EU & Rest of World: Orders shipping to the European Union and ROW are subject to import taxes, customs duties, and VAT, which are levied once the shipment reaches your country. These charges are the customer's responsibility. We ship on a DAP (Delivered at Place) /DDU (Delivered Duties Unpaid) basis and do not collect VAT or duties at the time of purchase. The carrier will contact you directly for payment of these fees, including a handling charge, prior to delivery.

EU Standard (0kg-2kg) = £16.95
EU Standard Heavy (2kg-5kg) = £21.95

ROW Standard (0kg-2kg) = £32.95
ROW Standard Heavy (2kg-5kg) = £45.00

SHIPPING DESTINATIONS COVERED:

EU

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden

Rest of World (DAP/DDU)

• Australia
• Brazil
• Canada
• China
• Hong Kong
• India
• Indonesia
• Israel
• Japan
• Malaysia
• Mexico
• New Zealand
• Philippines
• Saudi Arabia
• Singapore
• South Africa
• South Korea
• Sri Lanka
• Taiwan
• Thailand
• Trinidad & Tobago
• Turkey
• United Arab Emirates

RETURNS & EXCHANGES

Exchanges - Excess Graduation Event Stock
On occasion, we may have excess stock available from graduation events (up to 14 days after the graduation date) which we can offer in exchange. For example, if you require a different size or colour. Please contact us using the form below and we will happily arrange an exchange if excess stock is available. PLEASE NOTE: your existing garment must be returned to us within 14 days of your graduation date and be in unworn, resaleable condition. P&P charges will apply.

Returns/Exchanges - Non-Branded Items
Non-branded items are subject to our standard returns & exchange policy and are accepted within 14 days from the date of delivery. If you would like to return or exchange a non-branded item, please email us stating your order number in the subject line, and we will guide you through the returns/exchange process.

Returns - Branded Items
Branded items are 'printed to order' and bespoke. They are printed to your specific order requirements, and each institution/university logo is printed on items to order. As a result, these items are usually non-refundable, unless we have excess event stock available - please see above.

Returns - Personalised Items
Personalised items are 'printed to order' and bespoke. As a result, these items are strictly non-refundable.

Returns - Graduation Names list Items
Names list items are 'printed to order' and bespoke. We print the correct graduate names list on each garment to match your specific order requirements. As a result, these items are non-refundable.  

Faulty or Incorrect Items
If you believe you have received a faulty or incorrect item then please contact us using the form below. Please include:

- Order number
- Brief description/photo of issue
- Proof of purchase (receipt, or screen grab of bank transaction - if bought at an event)

For more information please read our Terms & Conditions.